Verint | Witness Actionable Solutions

Workforce Optimization in Insurance Claims: Adding People into the Productivity Equation This eBook explores the opportunities for improved efficiencies left on the table by current technology and practices which overlook the most important resource in claims processing—the people who perform the work. To download the free eBook, "Workforce Optimization in Insurance Claims: Adding People into the Productivity Equation," please fill in the form below:

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Discover how insurers are increasingly relying on workforce optimization solutions to help them:

Monitor employee performance and processing effectiveness at the desktop for improved quality.
Match work with employee skills and availability to minimize downtime.
Track service levels to ensure deadlines are met.
Automate many lower-value administrative tasks, such as scheduling, item tracking, report creation, freeing management to focus on achieving better claims outcomes.

Verint’s Impact 360^® for Back-office Operations™ workforce optimization solution, when deployed in claims operations, typically can help insurers improve the productivity of their resources by upwards of 10 percent, while decreasing turnaround time and enhancing customer satisfaction.

To learn more about Verint^® Witness Actionable Solutions^® and our offerings, please visit us at www.verint.com or contact a representative at 1-800-4VERINT.